Privacy Policy

At Acorn Health, we respect and value your privacy. We believe in transparency and want you to understand what information we collect from you when you visit our websites and what control you have over that information. This Privacy Statement describes, in general terms, how we collect your information, why we collect your information, how we use or share your information, and what control you have over your information.

• Who Will Process My Personal Information?
• Information Collected or Received
• How We Use the Information We Collect
• How We Share the Information We Collect
• Third Parties
• Children’s Guidelines
• Your Rights
• Security
• Contact Us

Who Will Process My Personal Information?

Our Privacy Statement applies to the use of your personal information by Acorn Health and its affiliates through the browsing or use of our main website (acornhealth.com) or any website with the Company’s domain. The information published here is limited to the use of personal information by Acorn Health websites.

When this statement mentions “the Company,” “we,” “us,” or “our,” it refers to Acorn Health in its capacity as the Data Controller. That is, the responsible party for your information under this Privacy Statement. Acorn Health’s websites and applications, collectively, will hereinafter be referred to as the “Acorn Health Website.”

This site contains links to other non-Company sites. Acorn Health does not process this information and is not responsible for the privacy practices and/or the content of such websites. Please be sure to check the individual privacy policies of those sites. Additionally, we are not responsible for the privacy practices and/or content of our business partners’ websites, even if Acorn Health’s brand appears on their page. Acorn Health has no control over the information gathered by those websites and is not responsible for any information collected by such websites.

Information Collected or Received

When visiting the Acorn Health Website, we collect or receive your personal information in different ways. At times, you may choose what information you want to provide to us but sometimes we obtain information when you browse through our website. There are three general categories of information we collect.

Information We Automatically Collect from Your Use of Our Websites

The Company automatically receives and records information from your browser or mobile device when you visit the Acorn Health Website. This information is necessary given our legitimate interest in being able to provide and improve the functionalities of the Acorn Website and to enable us to comply with legal obligations.

Usage information: We collect information about your interactions with the Acorn Website, such as the pages or content you view, searches you make, and other actions on the Acorn Website.

Log data and device information: We automatically collect certain technical and device information when you access and use the Acorn Health Website.  That information includes, among other things: details about how you have used the Acorn Health Website (including if you clicked on links to third party applications), IP address, access dates and times, specific hardware and software information, device information, unique identifiers, crash data, cookie data, and the pages you have viewed or engaged with before or after using the Acorn Health Website.

Analytics: We use data analytics to ensure site functionality and improve the Acorn Health Website. We use mobile analytics software to allow us to understand the functionality of the applications on your phone. This software may record information such as how often you use the applications, what happens within the applications, aggregated usage, performance data, app errors and debugging information, and where the applications were downloaded from.

Cookies and similar technologies: Along with your IP address, we use cookies and similar technologies regarding which pages you visit on our site, information about which page led you to our site, and the software you use to visit our site.  We may automatically collect device- specific information when you install, access, or use our website or applications. This information may include information such as the hardware model, operating system information, app version, app usage, debugging information, browser information, and unique device identifiers. We may also allow our business partners to use these tracking technologies on the Acorn Health Website, or engage others to track your behavior on our behalf. 

Information You Give Us

In addition to information collected automatically, we collect information you share with us while using the Acorn Health Website. In order to provide you certain services, we ask for and collect the following personal information about you:

• Full Name
• Phone Number
• Email

Communications with the Company and others: When you communicate with the Company or use the Acorn Health Website to communicate with others, those platforms may collect information about your communication and any information you choose to provide. This may be communications made through direct messages, message boards, forums, and/or new groups available to you. Please remember that information disclosed by you or others in certain message boards, forums, or groups, is not private and becomes public information. You should exercise caution when deciding to disclose your personal information in these or similar areas of our websites and applications.

Other information: You may otherwise choose to provide us information when you fill out a form, fill out an application, ask a question, conduct a search, respond to surveys, or use other features of the Acorn Health Website.

Information We Collect from Third Parties:

We may collect information, including personal information, which others provide about you when they use the Acorn Health Website, or obtain information from other sources and combine that with information we collect through the Acorn Health Website. We do not control, supervise, or respond for how third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

Other sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, from third party service providers and/or business associates, and combine it with information we have about you. We may also receive information about you and your activities on and off the Acorn Health Website through partnerships, or about your experiences and interactions from our partner ad networks.

How We Use the Information We Collect

We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Acorn Health Website and comply with our legal obligations.

• Provide, Improve, and Develop the Acorn Health Website
• Enable you to access and use the Acorn Health Website.
• Enable you to communicate with us and others.
• Provide you services requested in an appropriate and efficient manner, such as a response to an appointment request.
• Operate, protect, improve, and optimize the Acorn Health Website and experience, such as by performing analytics and conducting research.
• Operate, protect, improve, and optimize the Acorn Health Website and experience, and personalize and customize your experience, we conduct profiling based on your interactions with the Acorn Health Website, your search history, your profile information, and other content you submit to the Acorn Health Website.

We process this information given our legitimate interest in improving the Acorn Health Website and your experience with it.

Create and Maintain a Trusted Website Environment

• Comply with our legal obligations.
• Enforce our agreements with third parties.
• Enforce our Terms of Use and other policies.
• Analyze your communications made on the Acorn Health Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes.

We process this information given our legitimate interest in protecting the Acorn Health Website and to comply with applicable laws.

Provide, Personalize, Measure, and Improve Our Advertising and Marketing

• Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about the Company or partner campaigns and services, and social media advertising through social media platforms such as Facebook or Google).
• Personalize, measure, and improve our advertising.
• Administer surveys, contests, or other promotional activities or events sponsored or managed by the Company or its third party partners.
• Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Acorn Health Website, information obtained from third parties, and your search history) to send you promotional messages, marketing, advertising, and other information that we think may be of interest to you.

We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may interest you. 

How We Share the Information We Collect

Your Consent

Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you participate in promotional activities conducted by the Company’s partners or third parties.

Compliance with Law, Responding to Legal Requests, Preventing Harm, and Protection of Our Rights

We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:

• To comply with our legal obligations.
• To comply with legal processes and to respond to claims asserted against the Company.
• To respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.
• To enforce and administer our Terms of Use, our payment terms, or other agreements.
• To protect the rights, property, or personal safety of the Company, its employees, its users, or members of the public.

Where appropriate, we may notify you about legal requests for your information unless:

• Providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or
• We believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon the Company’s property, its users or the Acorn Health Website.

Children’s Guidelines

The Company does not knowingly collect online contact information from children under 13 years of age without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and/or participation in the activity.

In the absence of prior parental consent, online information will only be used to respond directly to the child’s request. Such information will not be used for other purposes without prior parental consent. We do not distribute to third parties any personally identifiable information of children without prior parental consent. We do not give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent. We do not offer special games, prizes, or other activities, to entice users to divulge more information than is needed to participate in the activity. We will, however, provide personal information collected about children if required by law, for example, to comply with a court order or a subpoena, protect the rights, property, or personal safety of the Company, its employees, its users, or members of the public or to protect the integrity, safety, and security of our websites.

Your Rights

You may exercise any of the rights applicable to you, which are described in this section, by sending an email to info@acornhealth.com. Please note that we may ask you to verify your identity before taking further action on your request.

If we process your information based on our legitimate interests or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or by sending an email to info@acornhealth.com.

Data Access and Portability

In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technology allows).

Some of the information we collect or that you provide may be saved for a designated or indefinite period of time, but we will not disclose the information to third parties or government agencies, unless required to do so by state or federal law, in support of Company-sponsored programs or activities, or to protect the integrity, safety, and security of our websites and applications. If you no longer want us to use your information to provide certain Acorn Health Website services to you, you can request that we erase your personal information and close your CaneID account. Please note that if you request the erasure of your personal information:

As mentioned, the efficient management of the Company’s records and information is necessary to support its core functions, to comply with its legal and regulatory obligations, and to contribute to the effective management of its activities. However, the Company tries to adhere to minimum retention periods for various classes of records and data. 

The security of your personal information is important to us. We continuously implement and update administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration.

Unfortunately, no method of transmission over the internet or method of electronic storage is 100 percent secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. 

Security

The security of your personal information is important to us. We continuously implement and update administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration.

Contact Us

If you have questions or complaints about this Privacy Statement, the Company’s information handling practices, contact the Company at (844) 244-1818.